FAQ

FAQ VIETVehicle

Very simply, the website VIETVehicle.com is designed as an e-commerce website, so you just need to choose the product you want to buy and proceed with the payment. A confirmation email will be sent to you upon successful payment. In case of you purchase software, we will contact you based on the information you have provided to us. Please refer to: Shopping guide

All software we provide support remote installation service. Please check carefully that you have selected the option: “Support Remote Install” when you make your purchase. We will do it through TeamViewer software

Depending on different types of software, there will be different options. Please select Option: “Full software/ Install by yourself” to buy the full software package (including KG)

It depends on the option you choose when buying. If you choose Option: “Full software/ Install by yourself”, We will send the full software (including installation files, KG…) for you via email. If you choose the option: “Support remote install”, we will download and remote install it for you.

We will support you to test the software after installation, ensuring the software must be working properly and fully functional as we previously committed to you. Not stopping there, in the process of using, if you encounter software errors, we will still support you. Please refer to the After-Sales Support policy

You can chat with us directly on the website or through channels such as Whatsapp, Skype, Wechat, Zalo… Please refer to: Contact us.

Our official working time is from 08:00 – 17:30 every Monday to Saturday (GMT +7). However, in fact, we always have a customer support department outside of official hours. In case we do not respond to you after 10 minutes, it is midnight in our country, please leave your contact information, we will contact you as soon as possible.

You will not be able to renew for free if the software license has expired. Each software will have a different License term, we will notify you during the consultation process.

Depending on the software, there will be a different License period (usually 3 year by default). We will notify you during the consultation.

Software with a newer version, you will have to pay a fee to purchase it.

The price of the software we put on the website is the price for 1 PC, if you want to install the software on more than one computer, you will have to pay more. Please talk to us first, we will answer this question for you in the most detail.

We will talk to you first and outline the required hardware and software requirements, and then we will perform remote emission delete.